1. Orders & Purchases

Customers are responsible for selecting the correct destination, data allowance, validity period, and plan before completing an order. Please review all product details carefully before payment.

2. Digital Delivery

RoamlyTrip eSIMs are delivered digitally. After successful payment and order processing, your eSIM QR activation code and installation instructions are sent to the email address provided during checkout.

Customers are responsible for providing a valid and accessible email address and checking spam or junk folders when necessary.

3. Device Compatibility

Before purchasing, customers must confirm that their device supports eSIM technology and is carrier or network unlocked.

Device compatibility may vary by model, region, carrier, and software version. RoamlyTrip is not responsible for incompatibility caused by unsupported or locked devices.

4. Installation & Activation

Customers should install the eSIM using a stable Wi-Fi or internet connection and follow the installation instructions provided with the QR activation code.

Activation and validity start times may vary by plan. Customers must follow the specific activation instructions shown with their selected eSIM plan.

5. Service Usage

eSIM plans provide mobile data connectivity according to the destination, network coverage, data allowance, and validity period stated on the product page.

Network availability may vary depending on local network conditions, coverage, congestion, device settings, and the underlying network provider.

6. Acceptable Use

RoamlyTrip eSIM services must be used lawfully and in accordance with applicable laws and network provider requirements.

Customers must not use the service for unlawful, fraudulent, abusive, or harmful activities.

7. Payments

Orders are processed after payment has been successfully confirmed. Customers should verify their order information before completing payment.

Payment processing may be subject to the terms and security procedures of the selected payment provider.

8. Refunds & Cancellations

Refund eligibility depends on the status of the eSIM, whether it has been installed or activated, data usage, and the circumstances of the request.

Please review the RoamlyTrip Refund Policy before purchasing. Activated or used eSIM plans may not be eligible for cancellation or refund except where applicable law or a verified service issue provides otherwise.

9. Customer Support

If you experience installation or connectivity issues, please contact RoamlyTrip Support with your order number, device model, destination, and relevant screenshots or error information.

Customers should follow the provided troubleshooting instructions before requesting a refund or replacement.

10. Service Limitations

RoamlyTrip does not guarantee uninterrupted connectivity where service is affected by local network coverage, outages, maintenance, roaming restrictions, device limitations, or other circumstances outside reasonable control.