Delivery Policy
Delivery Policy
RoamlyTrip eSIM Delivery Policy
RoamlyTrip travel eSIMs are delivered digitally by email with a QR activation code and clear installation instructions. No physical SIM card or shipping is required.
Digital Delivery by Email
After successful payment, your eSIM QR code and activation instructions are sent to the email address provided during checkout. Please make sure your email address is accurate and accessible.
How Your eSIM Is Delivered
Your purchased eSIM is delivered electronically. The delivery email contains the information needed to install and use your selected travel eSIM.
- Unique eSIM QR activation code
- Installation and activation instructions
- Selected destination and plan information
- Additional setup details when required
Delivery Time
Most orders are processed and delivered shortly after successful payment. Processing may take longer in cases involving payment verification, technical processing, or temporary system delays.
- Check your inbox after payment
- Allow additional time if payment is being verified
- Check Spam, Junk, or Promotions folders
- Contact support if your eSIM email is missing
No Physical Shipping
RoamlyTrip eSIMs are digital products. There is no physical SIM card, courier delivery, shipping fee, tracking number, or physical package.
- 100% digital delivery
- No physical SIM card
- No shipping address required
- No physical delivery fee
Customer Responsibility
Customers are responsible for providing a valid email address and checking that their device supports eSIM technology before installation.
- Use an active and accessible email
- Check device eSIM compatibility
- Confirm the device is unlocked when required
- Review plan details before activation
How eSIM Delivery Works
01
Choose Your Plan
Select your destination, data allowance, and validity period.
02
Complete Payment
Complete checkout using the available payment method.
03
Receive Your QR Code
Your eSIM QR code and installation instructions are sent by email.
04
Install & Activate
Install the eSIM over Wi-Fi and activate it according to the plan instructions.
eSIM Installation Guide
After receiving your QR code, follow the installation instructions included in your email. For best results, install the eSIM while connected to a stable Wi-Fi network before your trip.
iPhone
- Open Settings and select Cellular or Mobile Service.
- Select Add eSIM or Add Cellular Plan.
- Choose Use QR Code and scan the QR code from your email.
- Follow the on-screen instructions to complete installation.
- Keep the eSIM available and activate it according to your plan instructions.
Android
- Open Settings and go to SIMs or Mobile Network.
- Select Add eSIM or Add Mobile Plan.
- Scan the QR code provided in your delivery email.
- Follow the device instructions to complete installation.
- Enable the eSIM and mobile data according to your plan instructions.
Travel Tip: Installing the eSIM requires an internet connection. We recommend installing it before departure while connected to Wi-Fi and activating mobile data according to the specific plan instructions when you arrive at your destination.
Did Not Receive Your eSIM?
If your eSIM email does not appear after payment, please complete the following checks before contacting support.
- Check your main inbox.
- Check Spam, Junk, and Promotions folders.
- Confirm that you entered the correct email address.
Keep Your QR Code Secure
Your QR activation code is linked to your purchased eSIM. Do not share the QR code publicly or with another person. Keep your delivery email secure until installation is complete.
Delivery & Activation Support
If you experience a delivery, installation, or activation issue, contact support with your order number and relevant details before attempting repeated installations or purchasing another eSIM.
Need Help With Your eSIM?
If you have not received your QR code or need assistance with installation and activation, contact RoamlyTrip support for help with your order.
Contact Support