1. Information We Collect

Depending on how you use RoamlyTrip, we may collect your name, email address, phone number, order details, selected eSIM plan, destination, and information you provide when contacting support.

2. Order Information

When you purchase an eSIM, we may retain information such as your order number, selected product, purchase amount, payment status, delivery status, and related transaction information.

3. Payment Information

Payments may be processed by third-party payment providers. RoamlyTrip does not intentionally store full payment card numbers or card security codes on its own systems.

Payment providers may process your payment information according to their own privacy policies and security practices.

4. eSIM & Activation Data

To fulfil your purchase, we may process eSIM-related information, including the QR activation code, installation details, order reference, activation status, and other technical information required to deliver and support your eSIM.

Your QR code and activation information should be kept private and must not be publicly shared.

5. Email Delivery

The email address provided during checkout is used to send your order confirmation, eSIM QR activation code, installation instructions, and other necessary service-related messages.

Please make sure your email address is entered correctly and check your spam or junk folder if you cannot find your delivery email.

6. Website & Technical Data

When you visit our website, certain technical information may be collected automatically, such as IP address, browser type, device type, operating system, pages viewed, timestamps, and basic security information.

This information may be used to maintain website functionality, security, fraud prevention, and performance.

7. Cookies & Analytics

RoamlyTrip may use cookies and similar technologies to keep the website functional, remember preferences, understand website usage, and improve the customer experience.

Some cookies may be provided by third-party services used on our website.

8. How We Use Information

We may use personal information to process and fulfil orders, deliver eSIM details, provide customer support, respond to enquiries, prevent fraud, maintain website security, improve services, and comply with applicable legal requirements.

9. Service Providers

We may share limited information with trusted service providers where necessary to operate RoamlyTrip, such as payment providers, email delivery services, hosting providers, connectivity partners, customer support services, and security or analytics providers.

Information is shared only to the extent reasonably required for the relevant service or legal obligation.

10. Personal Data Sales

RoamlyTrip does not sell personal information to third parties for their own independent marketing purposes.

11. Data Security

We use reasonable administrative and technical measures to help protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

12. Data Retention

Personal information is retained only for as long as reasonably necessary to fulfil the purposes described in this policy, provide customer support, maintain business records, prevent fraud, or comply with applicable legal obligations.