Refund Policy

RoamlyTrip Refund Policy

Our refund policy explains when a travel eSIM order may be refunded and how to request assistance before or after installation.

Please Check Before Installing

RoamlyTrip eSIMs are digital products delivered by email. Once the QR code has been scanned and the eSIM has been installed or activated, the digital service may no longer be eligible for a standard refund.

Eligible for Refund

An unused eSIM may be eligible for a refund when the QR code has not been scanned and the eSIM has not been installed or activated.

QR code has not been used
eSIM has not been installed
No mobile data has been consumed
Request is submitted before activation

Generally Non-Refundable

Refunds are generally unavailable after the eSIM has been activated, used, or the purchased service has started, except where a qualifying service issue or applicable law provides otherwise.

eSIM has been activated and used
Mobile data has been consumed
Plan validity has already started
Customer changes their mind after activation

Device Compatibility

Please check eSIM compatibility and make sure your device is carrier-unlocked before purchase and installation.

Confirm eSIM support
Check carrier-lock status
Review the selected destination
Check plan validity and data allowance

Service Issues

If an eSIM cannot be delivered, the QR code is invalid, or a verified technical issue prevents normal service, please contact support for review.

Include your order number
Describe the issue clearly
Provide your device model
Send relevant screenshots when requested

How to Request a Refund

Keep the eSIM Unused

Do not scan the QR code or install the eSIM while your refund request is being reviewed.

Contact Support

Send your order number and the reason for your refund request through the available support channel.

Order Review

We review the order and eSIM status before confirming whether the refund request qualifies.

eSIM Delivery & Activation

After successful payment, your eSIM QR activation code and installation instructions are sent to the email address provided during checkout.

Check your email after payment confirmation
Keep the QR code secure and available
Install the eSIM using Wi-Fi
Follow the provided activation instructions
Activate the plan according to its destination and validity rules
Contact support before installation if you need help

Need Help With Your Order?

If you are unsure whether your eSIM is eligible for a refund, contact RoamlyTrip before scanning or installing the QR code. We can review your order status and provide guidance.

Contact Support